If you are syncing a large number of documents, it is likely that these will mostly be historical documents. This is because it can also be caused by slow internet or a backlog of files to sync within each user's OneDrive. The following steps have reduced the frequency of the issue occurring, however, it will not guarantee the issue will not ever occur. See below Step 1 - Check if the OneDrive is Permanently or Often Syncing. If this is the case, you can investigate which files have been added to OneDrive and if they were added by mistake. We recommend that you observe the OneDrive icon (the clou on the right-hand side of your windows toolbar) to check if it is often syncing or even permanently syncing. If your OneDrive is often syncing for reasons outside of the typical FYI functions, this needs to be resolved.
Syncing large files or a large number of files is not something that OneDrive is designed to handle. When opening documents via OneDrive, FYI does not have control of when a document has been sent to OneDrive and cannot check it has been sent.
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